The round marks shown in the ref /B/ attachment are not a defect. This marks are normal and each is referred to as a ‘tong mark’. Tong marks are defined and noted in the AMM. Please refer to AMM Task 56-11-00-200-803 for definition of ‘Tong Marks’ and note in subtask 56-11-00-210-005.
Based on the pictures provided, the fracture pattern of the outer pane is consistent with the ‘thermal edge break’ failure mode of which we have received a number of previous reports. This type of failure appears to be the result of a heat control issue. Both Boeing and the supplier (PPG) agree that these outer pane fractures may be attributed to a runaway heat condition which cause excessive thermal stresses on the edge of the glass outer pane. One possible cause that may lead to a runaway heat condition is a loss of insulation resistance between ground and the temperature sensor. However, we have not been able to be confirm this because the condition is not noticeable until the window overheats and outer pane fractures.